Customer relationship managment


We firmly believe in fostering enduring relationships by placing the utmost emphasis on listening to our customers, comprehending their unique requirements, and proactively responding to their evolving needs. This customer-centric mindset propels us to go above and beyond, providing unmatched value and support.

By adhering to this approach, we strive to forge lasting partnerships, becoming the trusted ally of choice for our customers. BIBGroup EAD remains dedicated to maintaining the highest standards of quality, continuously enhancing our services, and exceeding customer expectations in every interaction.


Customer Satisfaction Surveys: We regularly conduct customer satisfaction surveys to gauge the level of satisfaction with our offerings. These surveys provide us with valuable feedback and insights, allowing us to identify areas for improvement and tailor our services to better serve our customers.

Through these customer-centric practices, we are committed to fostering strong relationships, addressing customer concerns promptly, and consistently striving for excellence in meeting customer needs and expectations.



BIBGroup EAD is dedicated to establishing a long-term communication process with our valued customers. To facilitate this, we have implemented a robust Customer Relationship Management (CRM) system that serves as a bridge between our companies and the customers we serve. This CRM system provides an alternative channel of communication, enabling us to effectively understand and meet customer needs.

The primary objective of our CRM department is to identify customer needs and expectations. By actively listening and engaging with our customers, we gain valuable insights that allow us to continuously improve our services and exceed their expectations.