Our customer philosophy
We build long relationships by listening to our customers, understanding what each one needs, and responding as those needs change.
We aim to be a partner our customers can trust: we hold our work to high standards of quality and keep improving our services.
Every interaction is a chance to show it. We support our customers beyond the order itself, and we aim to exceed what they expect.
Customer satisfaction surveys
We survey our customers regularly to learn how satisfied they are with what we offer. Their answers show us where to improve and how to tailor our services.
When a customer raises a concern, we respond promptly. Every survey and every conversation helps us meet our customers' needs and expectations more consistently.
Our customer relations department
Our customer relations department links the group's companies with the customers they serve and gives customers another way to reach us.
Its main task is to understand what our customers need and expect, so our companies can serve them better.
Contact usOur companies
Customer relations
Our customers
- Address
- Butterfly Business Center, 42 Okolovrasten Pat, 3rd floor, offices 1 and 9, 1415 Sofia, Bulgaria
- Office hours
- Monday–Friday, 9:00–18:00
- Phone
- +359 878 860 100
- info@bibg.bg
Quick message
Thank you. We have received your message and will reply as soon as we can.
Headquarters office
Vitosha district, 42 Okolovrasten Pat, 1415 Sofia